Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Liquid, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO BOX 13443 Overland Park Kansas USA 66282.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Orders placed before 6:00PM PST will be shipped next business day via USPS First Class or Priority Mail. Orders made after 6PM PST will be shipped on the following business day. Example: If a customer places an order on Thursday evening at 5:00PM PST, their order will be shipped Friday morning. If a customer places an order on Friday evening at 6:30PM PST, their order will be shipped Monday morning (the following business day).
*During new product releases, holidays or store-wide sales, shipping delays may occur.
Tracking numbers will be sent to purchaser’s registered email address. Once a package is passed onto the Postal Service it is no longer under the control of Twisted Messes LLC. If an order is lost by the Postal Service the buyer must contact us at email@example.com to report the event.
We apologize for the inconvenience but we are no longer able to process international payments directly through the website. For international orders please follow instructions at this link to submit your order manually.
If a package is lost during transit please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: PO BOX 13443 Overland Park Kansas USA 66282.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TERMS AND CONDITIONS OF SALE
Below is a complete statement of the Terms and Conditions of Sale which apply to your purchase and/or use of any and all products by TWISTED MESSES. Sale of any TWISTED MESSES’S product is expressly conditioned on your (the “Buyer” or “Buyer’s”) assent to these Terms and Conditions of Sale and TWISTED MESSES (the “Seller”) expressly objects to any additional or different terms. If you do not accept and agree to these Terms and Conditions of Sale, please return the product promptly.
NO WARRANTY – THERE ARE NO WARRANTIES GIVEN BY SELLER WITH RESPECT TO THE PRODUCT, SPECIFCALLY, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, REGARDING THE PRODUCT OR THE USE OF THE PRODUCT.
Specifically, there is no warranty or offer of replacement or repair for any losses or damage due to misuse, accident, abuse, neglect, wear and tear, corrosion, moisture, Buyer’s or any other person’s negligence, unauthorized modification or alteration, use beyond capacity, use of unsuitable power sources or environmental conditions, improper installation, repair, handling, maintenance or application or any other cause not the fault of Seller. Unless otherwise specified by Seller in writing, Seller has no duty to inspect, observe, advise and/or warn as to the product, or as to any other products or conditions that might interact with or affect the product, at the time of sale, delivery, or otherwise.
LIMITATION OF LIABILITY — SELLER IS NOT LIABLE FOR DAMAGES CAUSED BY THE PRODUCT OR THE USE OF THE PRODUCT AND IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN LAW, EQUITY, CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), DOES SELLER’S LIABILITY TO BUYER AND/OR USERS FOR ANY OTHER DAMAGES HEREUNDER (INCLUDING, WITHOUT LIMITATION, DAMAGES IN AN ACTION FOR CONTRIBUTION OR INDEMNITY) EXCEED THE PRICE PAID BY BUYER FOR THE SPECIFIC PRODUCT PROVIDED BY SELLER GIVING RISE TO THE CLAIM OR CAUSE OF ACTION. BUYER AGREES THAT IN NO EVENT DOES SELLER’S LIABILITY TO BUYER AND/OR USERS EXTEND TO INCLUDE INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES.
Unless otherwise specified by Seller in writing, it is expressly understood that any technical advice furnished by Seller with respect to the use of the product is given without charge, and Seller assumes no obligation or liability for the advice given or not given, or results obtained, all such advice being given and freely and voluntarily accepted at Buyer’s own risk.
Buyer assumes responsibility for any loss, damage, or injury to himself/herself, other persons or property arising out of, connected with, or resulting from the use of the product, either alone or in combination with other products/components, and shall indemnify, defend, and hold Seller harmless for any such loss, damage or injury.
DISCLAIMER OF RELIABILITY – THERE IS NO ASSURANCE OF MERCHANTABILITY OR FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE.
The product is for personal, recreational use and enjoyment only. The product is not a medical or smoking cessation device. Users should always rely on the advice of their physicians, and their own judgment, to make decisions concerning their health and wellness.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): We may send you emails about our store, new products and other updates, if you do not wish to receive email marketing or updates please contact us at email@example.com or unsubscribe from the link provided in any marketing emails received from us.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Twisted Messes LLC PO BOX 13443 Overland Park Kansas USA 66282
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on WordPress They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WordPress’ data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then WordPress stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WordPress’ Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Twisted Messes LLC
[Re: Privacy Compliance Officer]
[PO BOX 13443 Overland Park Kansas USA 66282]